Refund policy
Return & Refund Policy
At Purezno, customer satisfaction is our priority. If you need to return an item, our process is simple, clear, and fully aligned with our service commitments.
1. Return Eligibility & Window
Eligible Products: We accept returns for both defective and non-defective products.
Product Condition: Returned items must be in New condition only (unopened in original packaging or completely unused).
Return Window: You have 30 calendar days from the delivery date to request a return.
Exchanges: We do not accept exchanges at this time.
2. Return Method & Shipping Label
Return Method: All returns are processed By Mail.
Return Shipping Label: Available via Download and Print.
Return Shipping Cost: FREE ($0 cost) for both defective and non-defective returns.
Restocking Fees: No restocking fee ($0 cost).
3. How to Initiate a Return
- Contact our support team at support@purezno.shop with your order number and request.
- Once approved, we will send you a downloadable return shipping label to print out.
- Pack the item securely in its original packaging, affix the printed shipping label, and drop off the package at the designated carrier location.
- Ship your package to our return facility:
Purezno Returns
1372 Cliveden Ave, Delta, BC V3M 6K2, Canada
4. Refund Processing Time
Once your return is delivered to our Delta facility and inspected, your refund will be processed back to your original method of payment within 10 calendar days.
5. Customer Service Contact
For any questions regarding returns or refunds, please contact us:
Email: support@purezno.shop
Phone: +1 250-820-7188
Facility Address: 1372 Cliveden Ave, Delta, BC V3M 6K2, Canada
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)